Privacy policy

This Privacy Policy explains how Amla100 (“we”, “us” or “our”) collects, uses, stores and shares personal information when you visit amla100.com (the “Website”), place an order, contact our customer support team or otherwise interact with us.

We are committed to handling personal information responsibly and in accordance with applicable Indian laws and regulations.

1. Contact Information:

For questions, privacy-related requests or complaints concerning this Privacy Policy, you may contact us at:

Brand: Amla100
Website: https://amla100.com
Email: contact@amla100.in
Postal address: No. 1-2-3/5, Thuvarampadu Road, Sanganankulam, Thisaiyanvilai Taluk, Tirunelveli District, Tamil Nadu – 627118, India.

Grievance contact:
Name: S Sharavana Prakash
Designation: Director
E-mail: contact@amla100.in
Ph: 9962 999 199

2. Personal Information We Collect:

Depending on how you use our Website, we may collect the following categories of personal information:

A. Contact and order information

- Name
- Email address
- Mobile number
- Billing and delivery address
- Order details, purchase history and transaction reference numbers
- Customer support messages and feedback

B. Payment information

Payments may be processed by third-party payment service providers. We may receive payment status, transaction identifiers and related information required to confirm and manage your order.

We do not claim to store complete payment card details unless our actual payment systems and practices support that statement.

C. Device and browsing information

When you visit our Website, we may automatically collect information such as IP address, browser type, device information, time zone, pages viewed, referring website, search activity and interactions with our Website.

D. Cookies and tracking technologies

We may use cookies, pixels and similar technologies to maintain website functionality, understand website usage and, where enabled, measure advertising performance. The technologies used will depend on our actual website configuration.

3. How We Use Personal Information:

We may use personal information to:

- Process, confirm and deliver orders.
- Process payments, refunds, returns and cancellations.
- Communicate order updates and respond to customer enquiries.
- Provide customer service and improve our products and Website.
- Detect, investigate and prevent fraud or unauthorised transactions.
- Maintain business, tax, accounting and transaction records.
- Send promotional communications where permitted by applicable law and your preferences.
- Measure advertising effectiveness and website performance where applicable.
- Comply with legal obligations and protect our lawful interests.

4. Sharing of Personal Information:

We may share relevant personal information with trusted third parties where necessary for the purposes described in this Policy, including:

- Payment gateways and payment service providers.
- Courier, shipping and logistics partners.
- Website hosting, e-commerce and technical service providers.
- Analytics and advertising service providers, where used.
- Customer support and communication service providers.
- Professional advisers, regulators, law enforcement authorities or other parties where legally required.

We share only the information reasonably necessary for the relevant purpose, subject to applicable legal requirements and appropriate safeguards.

We do not sell personal information as a standalone commercial product.

5. Cookies and Advertising

Cookies may help the Website remember your preferences, maintain shopping-cart functionality and understand how visitors use our services.

Where applicable, analytics and advertising technologies may help us measure campaigns, understand customer interactions and show relevant advertisements.

You can manage cookies through your browser settings and, where provided, our website cookie controls. Disabling certain cookies may affect some Website features.

Where consent is required by applicable law, we will obtain it before the relevant processing.

6. Marketing Communications

We may send promotional emails or messages about Amla100 products, offers and updates where permitted by applicable law and your preferences.

You may opt out of promotional emails by using the unsubscribe link in the email or by contacting contact@amla100.in.

Opting out of promotional communications will not prevent us from sending essential transactional messages, such as order confirmations and delivery updates.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, dispute resolution, fraud prevention and compliance with applicable legal requirements.

Some information may need to be retained for statutory accounting, tax or other legal obligations, even if a deletion request is received.

When information is no longer required, we will delete it or otherwise handle it in accordance with applicable law and our retention practices.

8. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law, you may be entitled to request access to information about your personal data, correction or updating of inaccurate information, deletion of personal data where applicable, withdrawal of consent where processing relies on consent, and the submission of grievances.

To submit a request, contact contact@amla100.in. We may need to verify your identity before processing your request.

We will respond to requests in accordance with applicable law. Certain information may be retained where legally required.

10. Children's Privacy

Our Website is intended for general consumers. We do not knowingly collect personal data from children in violation of applicable law. Where required, we will implement appropriate measures concerning children's personal data.

11. International Processing

Some of our service providers may process or store information outside India. Where this occurs, such processing will be subject to applicable legal requirements and relevant safeguards.

This section should be retained only if it reflects our actual service providers and data flows.

12. Do Not Track

Some browsers offer a “Do Not Track” setting. As browser signals are not implemented consistently across all technologies, our response may depend on the technology used and applicable legal requirements.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality or legal requirements. The revised policy will be published on this page with an updated revision date.

14. Complaints and Grievances

For privacy-related concerns or complaints, please contact contact@amla100.in or use the grievance contact details published above.

We will acknowledge and address complaints within the timelines prescribed by applicable law.

Where applicable, you may also approach the relevant statutory authority or other competent forum in accordance with the law.

15. Applicable Law

This Privacy Policy is governed by the laws of India, subject to applicable statutory rights and legal requirements.